Terms of Agreement:
Our Client Agreement commences on the date of signing and will remain in effect until the project is completed, the contract end date or is terminated by either party with a 30 days’ written notice.
We require payment before any services are rendered. The amount due is determined by the scope of work and is outlined in our proposal provided after our Discovery Call. Payments made are non-refundable.
When purchasing our Social Media Management Services, we will collect your initial payment upon signing of the Client Agreement. This fee covers your first 30 days of service. Payments are collected every 30-days thereafter to maintain service as outlined in your Client Agreement. Late payments will incur a 10% late fee on the third (3rd) business day after the invoice date. Payments must be made within five (5) business days from the invoice date to avoid service cancellation. If your account is left with a balance, we may file it with a collections agency to recoup any losses.
Note: The cost of services as outlined in our proposals includes a list of exclusive services to be provided. These services do not include any terms or servcies not specificically provided hereunder or any additional fees, including, but not limited to: Third-party fees, including but not limited to, video and content production costs, photography, talent and influencer fees, ad spend, and licensing and software fees. Out of pocket expenses such as travel and reimbursement expenses. Legal framework for contents, giveaways and sweeps. Other sales platforms including but not limted to, Amazon, Walmart, and Shopify. Production & Media fees (publications, programmatic, AdWords, social). Event production such as trade show marketing and other PR.
We do not offer refunds for any reason. Our products are digital assets that cannot be returned therefore we don’t offer refunds on any product. Our services require our time in which we cannot get back therefore we do not offer refunds for our services. Please review the information carefully before purchasing so that you are only purchasing products/services that you intend to. This policy is strictly enforced.
Company’s Representations and Obligations:
Our team represents that we have the necessary skills and experience to perform the services outlined in any proposal we send. We will perform the services in a professional and timely manner and in accordance with industry standards. We will also maintain the confidentiality of all information provided by Client.
Rights Granted to Company:
Upon completion of the project and receipt of full payment, Client will own all intellectual property rights to the content and materials created by our team for this project.
Both parties agree to maintain the confidentiality of all proprietary and confidential information provided by the other party. This includes but is not limited to business plans, financial information, customer lists, and trade secrets.
Proprietary Rights and Intellectual Property:
All intellectual property created by our team for this project is the property of Client upon completion of the project and receipt of full payment. This includes but is not limited to content, designs, and logos.
Client agrees not to hire or solicit any of our team members for a period of one year after the completion of their project.
Client agrees to indemnify and hold our team harmless from any claims or damages arising from the content or materials provided by Eleven11 Management (dba Eleven11 Markeing House) for use in their project.
Any timeline estimate provided is not a gurantee of delivery time. Client acknowledges and agrees that Eleven11 Marketing House will not be liable for any delay in the delivery of services for any and no reason.
Eleven11 Marketing House makes no guarantees as to the success of any campaigns created for Client due to the constantly evolving and unpredictable nature of digital marketing.
Any disputes arising from this agreement will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
All notices related to this agreement will be sent via certified mail to:
Eleven11 Management (dba Eleven11 Marketing House)
c/o Desiree Chinn 7215 Bosque Blvd.
Suite 204 Waco, TX 76710
Or via email to: firstname.lastname@example.org
The Client Agreement represents the entire understanding between the parties and supersedes all prior negotiations and agreements. This agreement may not be modified except in writing signed by both parties. The term of this agreement is as of the date of contract signing unless agreed otherwise by both parties.